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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
OPERATOR’S MANUAL 1178387 REV 2PAGE 41
LIMITED WARRANTY
Southbend warrants that the equipment, as supplied by the factory to the original purchasers, is free from defects in
materials and workmanship. Should any part thereof become defective as a result of normal use within the period and
limits defined below, then at the option of Southbend such parts will be repaired or replaced by Southbend or its
Authorized Service Agency. This warranty is subject to the following conditions:
Repairs under this warranty are to be performed by a Southbend Authorized Service Agency. Southbend cannot be
responsible for charges incurred or service performed by non-Southbend Authorized Agencies. In all cases the closest
Southbend Authorized Service Agency must be used.
TIME PERIOD:
One year labor, one year parts effective from the date of original purchase. The authorized service agency may at his
option require proof of purchase.
Exceptions to standard warranty, effective within above limitations:
• Glass Windows, Door Seals, Rubber Seals, Light Bulbs, Ceramic Bricks,
• Sight Glasses, Cathodic Descalers or Anodes, Broiler, Briquettes and Drip Shields.......90 days material and labor
• Stainless Steel Fry Pot................................................4 years extended material warranty on fry pot only—no labor
• Stainless Steel Open Top Burners........................... 4 years extended material warranty on burners only—no labor
• Pressure Steam Boiler Shell.............................. Prorated 4 years extended warranty on boiler shell only—no labor
Boiler shells which have not been properly maintained will not be covered by warranty.
In all cases, parts covered by a five year warranty will be shipped FOB the factory after the first year.
EXCLUSIONS:
• Equipment failure relating to improper installation. Examples are: improper utility connection, improper utilities supply
and problems due to ventilation.
• Equipment that has not been properly maintained. Examples are: calibration of controls, adjustments to pilots and
burners, damage from improper cleaning, and water damage to controls.
• Equipment that has not been used in an appropriate manner, or has been subject to misuse or misapplication,
neglect, abuse, accident, damage during transit or delivery, fire, flood, riot, or act of God.
If the equipment has been changed, altered, modified or repaired by other than a qualified service technician during or
after the one year limited warranty period, then the manufacturer shall not be liable for any damages to any person or to
any property which may result from the use of the equipment thereafter.
Equipment failure caused by inadequate water quality is not covered under warranty. WATER QUALITY must not exceed
the following limits: Total Dissolved Solids (TDS) - 60 PPM (Parts Per Million). Hardness - 2 Grains or 35 PPM, PH
Factor - 7.0 to 7.5. Water pressure 30 PSI minimum, 60 PSI maximum. Boiler maintenance is the responsibility of the
owner and is not covered by warranty.
This warranty does not cover services performed at overtime or premium labor rates nor does Southbend assume any
liability for extended delays in replacing or repairing any items in the equipment beyond the control of Southbend.
"Southbend shall not be liable for consequential or special damages of any nature that may arise in connection with such
product or part." Should service be required at times which normally involve overtime or premium labor rates, the owner
shall be charged for the difference between normal service rates and such premium rates.
This warranty only covers product shipped into the 48 contiguous United States and Hawaii. There will be no labor
coverage for equipment located on any island not connected by roadway to the mainland.
This equipment is intended for commercial use only. Warranty is void if equipment is installed in other than commercial
application.
Warranty on all replacement parts which are replaced in the field by Southbend Authorized Service Agencies will be
limited to three months on labor, six months on materials (parts) effective from the date of installation. See LIMITED
WARRANTY - REPLACEMENT PARTS for conditions and limitations.
"THE FOREGOING WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, AND CONSTITUTES THE ENTIRE
LIABILITY OF SOUTHBEND. IN NO EVENT DOES THE LIMITED WARRANTY EXTEND BEYOND THE DURATION
OF ONE YEAR FROM THE EFFECTIVE DATE OF SAID WARRANTY."