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Section 2 - Troubleshooting
CUSTOMER CALL GUIDE
The following guide has been developed to help answer
frequently asked questions. It can be used by persons
scheduling service calls. Things to consider before
scheduling a service call:
Concern Response
The unit is not cold enough. • Are you familiar with the factory temperature specifications for
your unit? Many factors can cause these temperatures to vary;
ambient temperature, application, amount of use (number of times
and length of time the door or drawers or opened and closed),
etc.
• Is the door or drawers sealing properly? If the door or drawer is
not sealed properly, it allows heat into the unit. U-Line’s warranty
is 90 days for door or drawer adjustments.
• Has the door or drawers been left open?
• Is the condenser clean? U-Line’s warranty does not cover cleaning
the condenser.
• Is the unit behind closed doors or the vent restricted? The front
grille must be free of obstruction.
• Is the unit in an application of heavy usage? Heavy usage or high
ambient temperatures will cause a unit to frost up.
• Did you try adjusting the temperature to a colder level? Adjust to
a colder level. Be sure to allow 24 hours between temperature
control adjustments.
Temperature is too cold. Check actual temperature versus set-point.
The unit is frosting up. • Are you familiar with the defrost technology of your unit?
• Is the door or drawers sealing properly? If the door or drawer
is not sealing properly, it allows heat/humidity into the unit.
U-Line’s warranty is 90 days for door or drawer adjustments.
• Has the door or drawers been left open?
• Is the unit in an application of heavy usage? Heavy usage or high
ambient temperatures will cause a unit to frost up.
The ice cubes are sticking together. • Is the door or drawers sealing properly? This could cause the ice
cubes to stick together.
• Have you tried to shake the ice bucket? If the ice sits without
being used, it will tend to stick together. Shaking the bucket will
usually break the ice cubes apart. If the ice has been sitting for a
long time, you should consider discarding it and make a fresh
batch.
• Does the unit need to be defrosted?
Water is leaking out of the unit. Have you checked the water connection to the unit? U-Line’s
warranty does not cover installation adjustments.
No ice or not enough ice. • Are you aware of the factory specifications for ice production?
• Is the ice maker bin arm down? When the arm is up, the ice
maker will not make ice.
• Is the door or drawers sealing properly? U-Line’s warranty is 90
days for door adjustments.
• Has the ice maker been turned off at the display?