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TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE CORRECTION
Unit does not operate. The unit is unplugged Plug in the unit.
Breaker is tripped or fuse is blown. Reset breaker or replace fuse. Check to make
sure there is not a short in the electrical circuit.
Ice machine selector switch is in the Set the rocker switch on the grill of the
“OFF” position. machine to the “ON” position.
Unit operates but does not The unit has just been started and Ice produced when the unit is initially
produce any ice. it has been less than 6 hours. started will melt off in the bin. This is normal
operation. Check the unit in 24 hours for ice
accumulation in the bin.
Typical ice production cycle can
Check the unit in 24 hours for ice
take up to 1.5 hours. accumulation in the bin.
The selector switch is in the “OFF” Set the rocker switch on the grill of the
or “CLEAN” position. ice machine to the “ON” position.
No water in the reservoir.
Make sure that the reservoir drain plug is installed.
Check the water line to the unit to make sure it is
on and that there are no restrictions or kinks in the
line. Check all filters to make sure they are not
restricted or plugged.
Distributor tube is restricted. See “Cleaning the Ice Machine System” section for
cleaning the unit for proper operation.
Build-up of deposits on evaporator See “Cleaning the Ice Machine
plate. System” section for cleaning the unit for proper
operation.
Condenser fan air flow is restricted Make certain the grill in the front of the unit is free
and open for proper air circulation. Check and
clean the condenser coil by removing the grill in the
front of the unit. Clean the condenser with a
vacuum and brush attachment.
Room and/or water temperature
Move the unit to an area where
is too warm.
ambient temperature is below 90
o
F. The unit should
not be placed next to a heat source such as an
oven. Check for cold water connection.
Leaking drain valve See “Cleaning the Ice Machine System” section for
cleaning the unit. This will also dissolve and flush
out foreign material in the drain valve.
Inadequate drain system Restriction in drain lines will cause ice in the bin to
melt. If using a gravity drain, make certain there are
no kinks or restrictions in the drain lines. If using a
drain pump, check the inlet screen, discharge line,
and vent line for any build-up or restrictions.
Grid cutter is unplugged Plug in the grid cutter so that ice slabs can be cut
into cubes.
Ice is not clear Low water in level in reservoir. Make sure that the reservoir drain plug is installed
properly. Check the water line to the unit to make
sure there are no restrictions or kinks in the line.
Check all filters to make sure they are not restricted
or plugged.
Softened water supply Make certain that water line is not connected to the
water softener.
Room temperature it too cold. Move to an area where room temperature is above
55
o
F.