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TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE CORRECTION
Ice cubes are too small Low ice consumption Ice is slowly melting in the ice bin and will
(less than 1/2” thick)
affect the size of the ice cube. This is normal
operation. When the ice bin needs to be
replenished, cubes will return to regular size.
Not enough water in reservoir.
Make sure that the reservoir drain plug is installed
properly. Check the water line to the unit to make
sure there are no restrictions or kinks in the line.
Check all filters to make sure they are not restricted
or plugged.
Distributor tube is restricted.
See “Cleaning the Ice Machine System” section for
cleaning the unit for proper operation.
Build-up of deposits on evaporator See “Cleaning the Ice Machine System”
plate. section for cleaning the unit for proper operation.
Leaking drain valve See “Cleaning the Ice Machine System” section for
cleaning the unit. Cleaning the unit will also
dissolve and flush out foreign material in the drain
valve.
Inadequate drain system. Restriction in drain lines will cause ice in the bin to
melt to a thinner cube. If using a gravity drain,
make certain there are no kinks or restrictions in the
drain lines. If using a drain pump, check the inlet
screen, discharge line, and vent line for any build-up
or restrictions
.
Room temperature is too warm.
Move to an area where temperature is below 90
o
F.
Ice cubes are too big Ice slab not releasing.
See “Cleaning the Ice Machine System”
(greater than 3/4” thick)
section for cleaning the unit for proper operation.
Condenser fan air flow is restricted.
Make certain the grill in the front of the unit is free
and open for proper air circulation. Check and
clean the condenser coil by removing the grill in the
front of the unit. Clean the condenser with a
vacuum and brush attachment.
Room temperature is too warm. Move to area where temperature is below 90
o
F.
Hollow ice slab Distributor tube is restricted.
See “Cleaning the Ice Machine System” section for
cleaning the unit for proper operation.
Build-up of deposits on evaporator See “Cleaning the Ice Machine System”
plate. section for cleaning the unit for proper operation
and cube size.
Low water level in reservoir. Make sure that the reservoir drain plug is installed
properly. Check the water line to the unit to make
sure there are no restrictions or kinks in the line.
Check all filters to make sure they are not restricted
or plugged.
Unit continues to run Ice bin is not full. The unit will automatically shut down when
and produce ice. ice reaches the sensing tube.
Ice bin is full. The unit will automatically shut down when ice
reaches the sensing tube and has completed the
harvest of the ice slab.
Room temperature is too warm. Move to an area where room temperature is below
90
o
F.
Ice machine is not level. Use a level to check the unit from side to side and
front to rear.
Ice cubes are sticking Ice consumption is low. Use the ice in the bin frequently. Ice will stick
together. together if left in insulated bin over long periods of
time.
Room temperature is too warm Move the unit to an area where temperature is
below 90
o
F.