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If you need service or assistance, we suggest
you follow these four steps:
1
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Before calling for assistance.. .
Performance problems often result from little things y’ou
can find and fix yourself without tools of any kind.
If nothing operates:
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Is the appliance correctly wired to or plugged into a live
circuit with the proper voltage? [See “Installation
Instructions”.)
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Have you checked the fuse or circuit-breaker box?
If surface elements will not operate:
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Have you checked the main fuse or circuit-breaker box?
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Are surface units plugged in all the way?
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Do the control knobs turn?
If surface element control knob or knobs will not turn:
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Did you push in before trying to turn?
If the oven will not operate:
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Is the Oven Selector Control turned to a setting (BAKE or
BROIL]?
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Is the Oven Temperature Control turned to a temperature
setting?
If cooking results aren’t what you expect:
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Is the appliance level?
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Are you using utensils recommended on pages 8 and 9?
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If baking, have you allowed 1% to 2 inches (4-5 cm) on all
sides of the pans for air circulation?
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Have you preheated the oven as the recipe calls for?
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Are the utensils the size called for in the recipe?
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Are you following a tested recipe from a reliable source?
See pages 6 through 9 for more information on cooking prob-
lems and how to solve them.
2
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Ifyouneedassistance”...
Call the Whlrlpool COOL-LINE” service assistance tele-
phone number. Dial free from:
Contlnental U.S. . . . . . . . . . . . . . . . . . . . . . . . (800) 253-1301
Michigan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(800) 632-2243
Alaska & Hawall . . . . . . . . . . . . . . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The Consultant
can instruct you in how to obtain satisfactory operation from
your appliance or, if service is necessary, recommend a
qualified service company in your area.
3
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Ifyou need service*...
FRANCHISED SERVICE
Whirlpool has a nationwide network of franchised TECH-
CAREE Service Companies. TECH-CARE service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States. To locate
TECH-CARE services in your area, call our COOL-LINE service
assistance telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLO- ELECTRICAL APPLIANCES-
MAJOR-SERVICE & REPAIR
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPAiWES
XYZ SERVICE CO
MAJOR-REPAIRING & PARTS
OR WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPAMES
XYZ SERVICE CO
123 Maple 999.9999 123 Maple
WASHING MACHINE:RDRYERS
& IRONERS-SERViCING
WHIRLPOOL APLIANCES
999.9999
FRANCHISED TECH-CARE SERVICE
SERVICE COMPASIES
XYZ SERVICE CO
123 Maple 999-9999
4
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If you have a problem*. . .
Call our COOL-LINE service assistance telephone number
(see Step 2) and talk with one of our Consultants, or if you
prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
AIf you must call or write, please provide: model number,
serial number, date of purchase, and a complete descrip-
tion of the problem. This information is needed in order to
better respond to your request for assistance.
0
FSP is a registered trademark of Whirlpool Corporation for
quality parts. Look forthis symbol ofquality whenever you
FSP
need a replacement part for your Whirlpool appliance. FSP
replacement parts wll fli right and work right,, because they
R
are made to the same exacting specificahons used to build
every new Whirlpool appliance.