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Turntable rotates both directions
■ This is normal and depends on motor rotation at beginning of
cycle.
Display shows messages
■ Is the display showing “PF”, “PF id=27” or “PF id=30”?
There has been a power failure. Clear the display. See
“Display(s)” section. On some models, reset the clock, if
needed. See “Clock” section.
■ Is the display showing a letter followed by a number?
Clear the display. See “Display(s)” section. If it reappears, call
for service. See “Assistance or Service” section.
Display shows time countdown, but is not operating
■ Is the Minute Timer in use?
See “Minute Timer” section.
Tones are not sounding
■ Are tones disabled?
See “Tones” section.
Smoke is coming from oven vent during broiling
■ Some smoke is normal and occurs just as in conventional
broiling.
Sparking during broiling
■ This is normal and occurs as fat burns off from past cooking.
Sparking will stop once fat is completely burned off.
Cooking times seem too long
■ Is the cooking power set properly?
See “Cooking Power” in “Microwave Cooking” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than specified in “Parts and
Features”?
Have a qualified electrician check the electrical system of the
house.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new WHIRLPOOL
®
appliance.
To locate FSP
®
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest Whirlpool
designated service center.
In the U.S.A.
Call the Whirlpool Customer Interaction Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories U.S.A.
To order accessories, call the Whirlpool Customer Interaction
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.whirlpool.com and click on “Buy
Accessories Online.”
Stainless Steel Cleaner & Polish
(stainless steel models)
Order Part #4396095
In Canada
For product related questions, please call the Whirlpool Canada
Inc. Customer Interaction Center toll free:
1-800-461-5681 8:30 a.m. - 5:30 p.m. EST.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. Whirlpool Canada Inc. designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
Inc. with any questions or concerns at:
Customer Interaction Center
Whirlpool Canada Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.