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Troubleshooting guide/after-sales service
Before calling After-sales
Service....
Performance problems often result
from simple things you can find
and solve yourself without tools of
any kind.
If your refrigerator does not
work
Is the power plug plugged into
a live socket with the proper
voltage?
Have you checked your homes
fuses?
If there are noises or
vibrations
Most of the noises are normal.
Hard surfaces like the floor,
walls, and cabinets can make the
noises seem louder. The
following describes the most
common types of noises and
what may be making them.
Slight hum
You may be hearing the
refrigerator's fan motor and
moving air.
Clicking noises
The thermostat clicks when the
refrigerator stops running and
when it starts. The defrost timer
clicks when the defrost cycle
starts and stops.
Water noises
When the refrigerator stops
running, you may hear a
gurgling noise in the pipes for a
few minutes. You may also hear
the defrost water running into
the defrost water pan.
Ice maker noises
Since your appliance has an ice
maker, you may hear buzzing
(from the water valve), trickling
water and the clatter of the ice
falling into the bucket.
If your ice maker does not
work
Has the freezer had enough
time to become cold? With a
new refrigerator this may take
overnight.
Is the ice maker ON/OFF button
set to ON ?
Is the water turned on? Is
water getting to the ice
maker?
Is there a water filter installed
on the refrigerator?
This filter may be clogged or
installed incorrectly. First,
check the filter installation
instructions to ensure that the
filter was installed correctly
and is not clogged. If
installation or clogging is not a
problem, call a qualified
technician.
If there is water in the
defrost pan
This is normal in hot, damp
weather. The pan can even be
half full. Make sure the
refrigerator is level so that the
water does not overflow.
If the edges of the
refrigerator cabinet, which
come in contact with the
door seal, are warm to the
touch
This is normal in hot weather
when the compressor is running.
If the light does not work
Have you checked your homes
fuses?
Is the power plug plugged into
a live socket with the proper
voltage?
Has the light bulb burnt out?
In the case of burned out
bulbs
1. Always remove the power
plug from the socket.
2. See chapter Maintenance
and Cleaning.
If the motor seems to run too
much
Is the condenser free of dust
and fluff?
Are the doors properly closed?
Are the door seals properly
fitted?
On hot days or if the room is
warm, the motor naturally runs
longer.
If the door has been opened a
lot or if a large amount of food
has been stored, the motor will
run longer to cool down the
interior.
Remember
Motor running time depends on
different things: number of door
openings, amount of food
stored, temperature of the
room, setting of the
temperature controls.
If you have followed the above
checks and your appliance still
does not work properly, get in
touch with the After-sales
Service, explaining the problem
and specifying the model and
appliance service number (given
on the data plate).
If the refrigerator
temperature is too high
Are the refrigerator controls
correctly set?
Has a large amount of food been
added to the refrigerator or
freezer?
Check that the doors are not
opened too often.
Check that the doors close
properly.
Make sure that air flow vents
inside the compartment are
not blocked, as this prevents
the circulation of cold air.
If there is moisture build-up
Make sure that air flow vents
inside the compartment are
not blocked, as this prevents
the circulation of air.
Make sure that the food is
properly packaged. Dry any
dampness on food containers
before placing them in the
refrigerator.
Check that the doors are not
opened too often. When the
door is opened, humidity from
the room air enters the
refrigerator. The more often
the door is opened, the faster
humidity builds up, especially
when the room itself is very
humid.
If the room is very humid, it is
normal for moisture to build
up inside the refrigerator.
It is normal for droplets of
water to form on the back wall
after the automatic defrost
cycle.
If the doors do not open and
close properly
Check that food packages are
not blocking the door.
Check that the pans, shelves,
drawers and ice maker are all
positioned correctly.
Check that the door seals are
not dirty or sticky.
Make sure that the
refrigerator is level.
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