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If You Need Assistance Or
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This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (SW page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE SOLUTION
Nothing will
The power cord is not Plug the power cord into a live circuit
operate
plugged into a live circuit with with proper voltage. (See Installation
proper voltage.
Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker.
tripped.
The oven will
The Oven Selector is not
Turn the Oven Selector to BAKE or
not operate
turned to BAKE or BROIL.
BROIL.
The Oven Temperature
Turn the Oven Temperature Control
Control Knob is not turned to
Knob to a temperature setting.
a temperature setting.
The surface
A household fuse has blown
units will not
Replace household fuse or reset
or a circuit breaker has
circuit breaker.
operate
tripped.
Surface units are not plugged
in all the way.
Plug surface units in all the way.
(See “Replacing” on page 19.)
The control knobs are not
being set correctly.
Push control knobs in before turning
to a setting.
Control
knob(s) will not
You are not pushing in before
turning.
Push control knob(s) in before turning
turn
to a setting.
continued on next page
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