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If You Need Service Or Assistance
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um
We suggest you follow these
steps:
1. Before calling for assistance . . .
Performance problems often result from little
things you can find and fix without tools of any
kind.
If nothing operates:
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Is the gas turned on?
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Is the power supply cord plugged into a live
circuit with the proper voltage? (See Installation
Instructions.)
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Have you checked your home’s main fuses or
circuit breaker box?
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Have instructions in this book been followed?
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Is the flow of combustion and/or ventilation air
to the unit obstructed? Do not obstruct air
flow to and around unit.
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Recheck suspected defect.
If the oven will not operate:
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Are the electronic controls set correctly? See
pages 5-16.
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Have you programmed a delay start time?
If burner fails to light:
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Is the oven connected to electrical power?
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Have you checked your homes main fuses or
circuit breaker box?
If the Self-Cleaning cycle will not operate:
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Does the clock show the correct time of day?
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Have you set a delay start time?
If the cooling fan does not shut off after the
Self-Cleaning cycle is completed:
Canceling the Self-Cleaning cycle will not turn off
the cooling fan. The fan will only shut off after
electronic controls have sufficiently cooled.
If cooking results are not what you expected:
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Is the oven level?
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Does the oven temperature seem too low or
too high? See page 13.
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If needed, have you preheated the oven as the
recipe calls for?
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If broiling, have you completely closed the oven
door? Broiler provides best cooking results with
the oven door closed.
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Are you following a tested recipe from a reliable
source?
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If baking, have you allowed 1 i/2 to 2 inches
(4-5 cm) on all sides of the pans for air
circulation?
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Are the pans the size called for in the recipe?
2. If you need assistance* . . .
Call Whirlpool Consumer Assistance Center
telephone number. Dial free from anywhere in
the U.S.:
1-800-253-l 301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
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