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SuperStat Pro User Guide 27
Critical Event Periods
Critical event periods are periods of time when PowerCentsDC would like you to use less energy. For critical peak pricing
or critical peak rebate customers, a Critical Event period is the same as a critical peak period where you should use less
energy to save money on your electric bill. For hourly pricing customers, it means the hourly energy price is high and you
should use less energy to save money on your electric bill.
To initiate a Critical Event period, PowerCentsDC sends a radio signal to your thermostat to override your settings. Your
thermostat indicates that a Critical Event period is in effect by turning On the green light to the right of the arrow buttons.
The light stays On for the duration of the Critical Event period.
Note: During a Critical Event, you may also see the word “SAVE” appear on the thermostat display.
There will be a limited number of Critical Events each year. For critical peak pricing and critical peak rebate customers,
the hours for Critical Events are:
• June - September 2 pm - 6 pm
• November - February - 6 am - 8 am and 6 pm to 8 pm
*Critical Events will not be called in the other months of the year
For hourly pricing customers, the hours may vary. You will be notified about high prices a day in advance.
Note: For critical peak pricing and hourly pricing customers, the price you pay during a Critical Event is substantially
higher than the price at other times. If you override the event, you will use even more high priced energy. Therefore, it is
important to use as little energy as possible during these events. For critical peak rebate customers, you have the potential
to earn a rebate during Critical Events and should try to minimize energy use during an event.