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Using Help Desk for Resolving Your
Customers' Issues
If you decided to use the help desk integrated with the control panel and configured it
as described in the Configuring Help Desk (on page 90) section, then you can use it to
receive problem reports or requests for assistance from your customers and notify
them when their issues are resolved.
In this chapter:
Viewing Trouble Tickets in Your Help Desk ....................................................... 216
Commenting and Closing Trouble Tickets ......................................................... 217
C H A P T E R 9