Filter
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PROBLEM POSSIBLE CAUSES WHAT TO DO
No crema • Coffee beans are stale. Buy freshly roasted coffee
with a roasted-on date.
• Using Single Wall
Filter Baskets with
pre-ground coffee.
Ensure you use Dual Wall
Filter Baskets with
pre-ground coffee.
Espresso runs out around
the edge of the portafilter
and/or
Portafilter comes out of
the group head during an
extraction
• Portafilter not inserted in
the group head correctly.
Ensure portafilter is rotated
to the right until the handle
is past the centre and is
securely locked in place.
Rotating past the center
will not damage the
silicone seal.
• There are coffee
grounds around the
filter basket rim.
Clean excess coffee from
the rim of the filter basket
to ensure a proper seal in
group head.
• Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
Always ensure filter basket
and portafilter are dried
thoroughly before filling
with coffee, tamping and
inserting into the group
head.
• Too much coffee in the
filter basket.
Trim coffee dose using the
RAZOR™ dosing tool after
tamping.
Unable to set auto
start time
• Clock not set. Set clock.
E1, E2 or E3 error
message on LCD screen
• An error that cannot
be reset by the user
has occurred.
Contact Breville Customer
Service Centre
AUS 1300 139 798
NZ 0800 273 845.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee puck is sticking to
the shower screen
• This is normal and
happens occasionally.
The dry puck feature
creates a slight
vacuum on top of the
coffee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the filter
basket.
Pumps continue to
operate / Steam is very
wet / Hot water outlet
leaks
• Using de-mineralised
or distilled water which
is affecting how the
machine is designed to
function.
We recommend using cold,
filtered water. We do not
recommend using water
with no/low mineral
content such as de-
mineralised or distilled
water. If the problem
persists, contact Breville
Customer Service Centre
AUS 1300 139 798
NZ 0800 273 845.
TROUBLESHOOTING