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Troubleshooting and Routine Maintenance
97
B
Telephone Line or Connections
Difficulty Suggestions
Dialing does not work. (No dial
tone)
Check that the machine is plugged in and switched on.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
(Canada only) Change Tone/Pulse setting. (See Quick Setup Guide.)
Verify that the telephone line and jack are working by connecting a known working
telephone and telephone line to the jack. Lift the handset of the telephone and
listen for a dial tone. If there is no dial tone, ask your telephone company to check
the line and/ or jack.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 33.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check that the telephone cord is
plugged into the telephone wall jack and the LINE jack of the machine. If there is
no ringing when you call your machine, ask your telephone company to check the
line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 33.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check that the telephone cord is
plugged into the telephone wall jack and the LINE jack of the machine. If there is
no ringing when you call your machine, ask your telephone company to check the
line.
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic(for VoIP). (See Telephone line interference
on page 101.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Make sure that the Fax key is illuminated. (See Entering Fax mode
on page 26.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports
on page 54.)
Transmission Verification Report
says ‘Result:NG’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘Result:NG’ on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
Telephone line interference on page 101.)