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SERVICE CALL CHECK
Please check the following before calling for service:
1. Place one cup of water in a glass measuring cup in the oven and close the door securely.
Operate the oven for two minutes at HIGH 100%.
A. Does the light come on in the oven? YES _____ NO _____
B. Does the cooling fan work? (Put your hand over the top ventilation
openings.)
YES _____ NO _____
C. Does the turntable rotate when the TURNTABLE ON/OFF pad is
touched and TURNTABLE ON is in the display? (It is normal for the
turntable to turn in either direction when TURNTABLE ON is in the
display.)
YES _____ NO _____
D. Is the water in the oven warm? YES _____ NO _____
2. Remove the water from the oven and program: CONVEC,
0
450˚F
, 500 , START
A. Do CONV and COOK light? YES _____ NO _____
B. After the oven shuts o, is the inside of the oven hot? YES _____ NO _____
If “NO” is the answer to any of the above questions, please check electrical outlet, fuse and/or circuit
breaker If either or both are not functioning properly, CONTACT YOUR NEAREST Fisher & Paykel
AUTHORIZED SERVICER. A microwave oven should never be serviced by a “do-it-yourself” repair person.
Note: If time appearing in the display is counting down very rapidly, check Demonstration Mode on
page 29 and cancel.
For warranty service, please contact your local service provider or our Customer Care Representative at
(888) 936-7872. Before you call, please have the following information ready:
•ModelNumber_________________________(locatedonthebottomleftcornerofthecavityface)
•SerialNumber_________________________(locatedonthebottomleftcornerofthecavityface)
•Dateofinstallation_________________
•Abriefdescriptionoftheproblem
Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction,
please write or email us at:
Write:
Fisher & Paykel Appliances, Inc.
Attention: Customer Care
5900 Skylab Road
Huntington Beach, CA 92647
email: customer.care@sherpaykel.com