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Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time & expense. The list includes common occurrences
(shown in bold) that are not the result of defective workmanship or materials in this appliance. The possible corrections to these
problems are provided with the problem listed:
Entire appliance does not operate - (1) The time of day is not
set. The time of day must first be set in order to operate the
oven. See “To Set the Clock” in the Setting Oven Controls
section.(2) Make sure cord/plug is plugged correctly into outlet.
(3) Service wiring is not complete. Contact your authorized
service agent. (4) Electrical power outage. Check house lights
to be sure. Call your local electric company for service.
Cannot move appliance easily. Appliance must be accessible
for service - (1) Cabinets not square or are built in too tightly.
Contact builder or installer to make appliance accessible. (2)
Carpet interferes with range. Provide sufficient space so range
can be lifted over carpet.
Range is not level - (1) Poor installation. Place oven rack in
center of oven. Place a level on the oven rack. Adjust leveling
legs at base of range until the oven rack is level. (2) Be sure
floor is level, strong & stable enough to adequately support
range. (3) If floor is sagging or sloping, contact a carpenter to
correct the situation. (4) Kitchen cabinet alignment may make
range appear not level. Be sure cabinets are square & have
sufficient room for range clearance.
Oven light does not work (some models) - Replace or tighten
bulb. See Changing Oven Light in the Use & Care Manual.
Surface element too hot or not hot enough - Incorrect control
setting. Be sure the correct control is ON.
Oven does not operate - Be sure the oven controls are set
properly for the desired function. See Setting Oven Controls in
this Use & Care Manual or read the instructions “Entire
appliance does not operate” in this checklist.
Surface element does not heat - (1) Lightweight or warped
pans used. Use only flat, evenly balanced, medium or
heavyweight cookware. Flat pans heat better than warped
pans. Cookware materials and weight of the material affect
heating. Heavy & medium-weight pans heat evenly. Because
lightweight pans heat unevenly, foods may burn easily. (2) No
power to the appliance. Check steps under "Entire Appliance
Does Not Operate" in this checklist. (3) Incorrect control
setting. Make sure the correct control is ON.
Oven control beeps & displays any F code error (for example
F11) - Electronic control has detected a fault condition. Press
CLEAR/OFF to clear the display & stop beeping. Reprogram
oven. If fault recurs, record fault number. Press CLEAR/OFF &
contact an authorized service agent.
Oven smokes excessively during broiling - (1) Control(s) not
set properly. Follow Broil instructions under Setting Oven
Controls. (2) Make sure oven door is opened to broil stop
position. (3) Meat too close to the broil element. Reposition the
broil rack to provide proper clearance between the meat & the
element. Preheat the broil element for searing. (4) Meat not
properly prepared. Remove excess fat from meat. Cut fatty
edges to prevent curling, but do not cut into lean. (5) Insert on
broiler pan wrong side up & grease not draining. Always place
grid on the broiler pan with ribs up & slots down to allow
grease to drip into pan (some models). (6) Grease has built
up on oven surfaces. Regular cleaning is necessary when
broiling frequently. Old grease or food spatters cause
excessive smoking.
Flames inside oven or smoking from oven vent - Excessive
spillovers in oven. For example this will happen for pie
spillovers or large amounts of grease left on the oven bottom.
Wipe up excessive spillovers before starting oven. If flames or
excessive smoke are present see “Broiling” in the Setting Oven
Controls section.
Metal marks (Ceramic Cooktop) - Sliding or scraping of metal
utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning creme
to remove the marks. See "Cooktop Cleaning and Maintenance"
in the Care & Cleaning section.
Scratches or abrasions on cooktop surface (Ceramic
Cooktop) - (1) Coarse particles such as salt or sand between
cooktop and utensils can cause scratches. Be sure cooktop
surface and bottoms of utensils are clean before usage. Small
scratches do not affect cooking and will become less visible
with time. (2) Cleaning materials not recommended for
ceramic-glass cooktop have been used. See "Cooktop
Cleaning & Maintenance." (3) Cookware with rough bottom has
been used. Use smooth, flat-bottomed cookware.
Brown streaks or specks on cooktop surface (Ceramic
Cooktop) - Boilovers are cooked onto surface. Use razor blade
scraper to remove soil. See "Cooktop Cleaning and
Maintenance" in the Care & Cleaning section.
Areas of discoloration with metallic sheen (Ceramic Cooktop)
- Mineral deposits from water and food. Remove using a
ceramic-glass cooktop cleaning creme. Use cookware with
clean, dry bottoms.
Poor baking results - Many factors affect baking results. Make
sure the proper oven rack position is used. Center food in the
oven & space pans to allow air to circulate. Allow the oven to
preheat to the set temperature before placing food in the oven.
Try adjusting the recipe's recommended temperature or baking
time. If you feel the oven is too hot or cool, see Adjusting Your
Oven Temperature in this Use & Care Manual.
Self-Cleaning cycle does not work - (1) Oven control not set
properly. Follow instructions under Self-Cleaning. (2) Self-
Cleaning cycle was interrupted. Follow steps under "Stopping
or Interrupting a Self-Cleaning Cycle" under Self-Cleaning.
Soil not completely removed after Self-Cleaning cycle -
Failure to clean bottom, front top of oven, frame of oven or door
area outside oven seal. These areas are not in the Self-
Cleaning area, but get hot enough to burn on residue. Clean
these areas before the Self-Cleaning cycle is started. Burned-
on residue can be cleaned with a stiff nylon brush and water or
a nylon scrubber. Be careful not to damage the oven gasket.