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Your new range is a well designed
and engineered product. Before
left the factory, it went through
rigorous tests, just to make sure
was as defect-free as possible.
And you have a warranty to
pro-
tect you against any manufac-
turing defects during the early
period of your range’s life.
NOW you can have the same
it
it
trouble-free and surprise-free ser-
vice for
as long as you Own your
range. You
can buy a Generai
Electric
Service Contract. For one
low fee. .
usually just pennies a
day. .
.General Electric will take
care of any repairs your range
needs—both parts and labor. You
are protected
for the length of
your contract.
Even when costs
go
up, you pay nothing more.
Want more information? ‘There’s
no obligation. You can get infor-
mation on Service Contracts any
time. Just write your name and
address, date of installation, and
the model and serial number of
your appliance and send to:
Manager, Service Contracts
General Electric Company
WCE-315
Appliance Park
Louisville, Kentucky 40225
If you’re the kind of person who
likes to do-it-yourself—or if you’re
interested in saving money on
out-of-warranty repairs—General
Electric now offers some real help:
Step-by-Step Repair !Manual
You can use this manual to solve
common repair problems. GE
makes it easy because your
manual contains important do-it-
yourself information:
charts to help you diagnose
problems
6asy to understand instructions
step-by-step photos with repair
procedures
a skill level index
the recommended tools needed
to perform repairs
Replacement Parts
When repairing your appliance, be
sure to use authorized GE replace-
ment parts. Each part is packaged
in a color coded box with:
o easy parts identification
~ estimated time of repairs
e s~ep.~y-step instructions
@recommended tools
Where to Purchase S!ep-by-Step
Repair Manuals and Parts
You can purchase GE repair man-
uals and replacement parts for
your appliance from authorized
participating General Electric
dealers.
NOTE: Of course, repairs should
be attempted only by individuals
possessing adequate back-
grounds of electrical, electronic
and mechanical experience. Any
attempt to repair a major
appliance may result in personal
injury and property damage.
MYOIJINeed Serwice
in many cities, there’s a General
Electric Factory Service Center.
Call, and a radio-dispatched truck
will come to your home by
appointment—morning or after-
noon. Charge the work, if you like.
All the centers accept both Master
Card and Visa cards. (See page
24.)
Or look for General Electric fran-
chised Customer Care@servicers.
You’il ficd them in the Yellow
Pages under “GENERAL
ELECTRIC CUSTOMER CARE@
SERVICE” or “GENERAL
ELECTRIC–HOTPO[ NT CUS-
TOMER CARE@SERVICE”.
if you need service Iiterahwe,
or aecesscwk3s,contact one
of the Factory Service Centers, a
franchised Customer Care@ser-
vicer
or your General Electric
dealer.
If you are dissatisfiedwith the
serviceyou received, here are
three steps you should follow:
First, contact the people who ser-
viced your range. Explain why you
are dissatisfied. in most cases,
this will solve the problem.
Next, if you are still dissatisfied,
write all the details—including
your phone number—to:
Manager, Consumer Relations
General Electric Company
WCE-312
Appliance Park
Louisville, Kentucky 40225
Finally, if your problem is still not
resolved, write:
Major Appliance
Consumer Action Panel
20 North Wacker Drive
Chicago, Illinois 60606
25
This panel, known as MACAP, is a
group of independent consumer
experts under the sponsorship of
several industry associations. Its
purpose is to study practices and
advise the industry of ways to
improve customer service.
Because MACAP is free of
industry control and influence, it
is able to make impartial recom-
mendations and consider each
case individually!