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Troubleshooting Tips
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Problem Possible Causes What To Do
Surface units will not Improper cookware • Use pans which are flat and match the diameter of
maintain a rolling boil being used. the surface unit selected.
or cooking is not
In some areas, the power • Cover pan with a lid until desired heat is obtained.
fast enough
(voltage) may be low.
Surface units do A fuse in your home may be • Replace the fuse or reset the circuit breaker.
not work properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Surface unit stops This is normal. The unit
glowing when turned is still on and hot.
to a lower setting
Scratches (may appear Incorrect cleaning • Scratches are not removable. Tiny scratches will become
as cracks) on cooktop methods being used. less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light-colored cooktop. when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to Hot cooktop came into • See the Glass surface—potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.
off and on of being used.
surface units
Oven light does Light bulb is loose. • Tighten or replace the bulb.
not work
Oven will not work Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet. grounded outlet.
A fuse in your home may • Replace the fuse or reset the circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the oven section.
Oven too hot. • Allow the oven to cool to below locking temperature.
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Consumer Support Troubleshooting Tips Care and Cleaning
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