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Before you call for service… ge.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Control panel on You forgot to press the • Press the Start/Pause pad.
microwave oven Start/Pause pad.
will not operate
Door not securely closed. • Make sure the microwave oven door is closed.
Another function was pressed. • Press the Clear/Off pad twice to cancel it and
begin again.
The Clear/Off pad was • Begin again.
pressed accidentally.
Oven controls • While using Time Defrost, numbers not entered after
improperly set. pressing the Auto Defrost pad.
“SENSOR ERROR” During a sensor • The microwave oven door should not be opened
appears in the function the microwave before the time begins to count down in the display.
microwave oven oven door was opened
display too soon.
Microwave oven light Light bulb is loose • Call for service.
does not work or defective.
Foods overcooked or Varying density and amount • Varying density and amount sometimes require more
undercooked in the of foods being cooked. cooking time.
microwave oven
Food not turned or stirred • Turn or stir food and begin again.
as called for in the recipe.
Too many dishes in the • Do not overload your microwave oven.
oven at the same time.
Food not thoroughly • See the Using the microwave sensor features section.
defrosted.
Improper cookware or • See the Microwave safe cookware section of the
coverings being used. Important Safety Instructions section.
Humidity or moisture in • Make sure the inside of the oven and the outside of
the oven will lessen the the containers are dry.
sensor cooking time.
Food not allowed to stand. • Some standing time is recommended for certain
vegetables cooked with the Sensor Controls.
Safety Instructions
Operating Instructions Care and Cleaning
Troubleshooting Tips Consumer Support