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REDFYRE
CUSTOMER AFTER SALES SERVICE INFORMATION
A step by step guide to reporting a fault with your appliance
A qualified field SERVICE ENGINEER is available to attend a
breakdown or manufacturing fault occurring whilst the appliance is
under guarantee.
A charge will be made where:
• Our Field Service Engineer finds no fault with
the appliance
or
• The cause of a breakdown is due to other
parts of the plumbing/heating system (including oil line/lack of oil),
or with equipment not supplied by Redfyre.
or
• Where the appliance falls outside the guarantee
period (see terms and conditions enclosed).
or
• The appliance has not been correctly installed,
commissioned or serviced as recommended
(see commissioning, installation and servicing instructions)
or
• The breakdown occurs immediately following an annual
service visit. In this instance you appointed Service Agent
must check all his work PRIOR to requesting Redfyre
to attend.
NOTE: Burner nozzles are currently guaranteed
until the first service.
Over 50% of all service calls made are
found to have no appliance fault.
What to do in the event of an appliance
fault or breakdown:
Step 1: Always contact your installer or
commissioning engineer in the first
instance, who must thoroughly check all
his work PRIOR to requesting a service
visit from Redfyre.
Step 2: If your appliance has developed an
in-guarantee fault your installer should
contact Redfyre Service Centre
for assistance.
What happens if my installer/engineer is unavailable?
Step 3: Contact Redfyre Direct. We will provide you with the
name and telephone number of our Service Agent.
However,a charge may apply if the fault is not covered by
the appliance guarantee (payment will be requested on
site by our independent Service Agent).
PLEASE NOTE:
Unauthorised invoices for attendance and repair work
carried out on this appliance by any third party will not
be accepted by Redfyre.
The Enamelled Parts on your cooker
Every enamelled part on your cooker is unique and has its own
individual characteristics which do not impair its quality of life
expectancy in any way. Enamelling emphasises the unique quality
and means that every cooker has its own distinguishing marks and
features. Coloured parts may differ in shading. It is extremely
important and to your own advantage and safety that your cooker is
properly installed and commissioned to the instructions and serviced
at the recommended intervals, failure to comply may invalidate your
warranty.