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Before you call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range is not level.
Cannot move appliance
easily. Appliance must be
accessible for service.
Entire range or oven does
not operate.
Surface element does not
heat.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of range until the rack is level (See installation instructions).
When range is level, cooktop may appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets
are square and have sufficient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Make sure cord/plug is inserted tightly into outlet.
Service wiring is not complete. Contact your Sears Service Center, installing agent or
qualified servicer.
Power outage. Check house lights to be sure. Call your local electric company for service.
No power to the appliance. Check steps under "Entire range or oven does not operate" in
this BeforeYou Call checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element too hot or
not hot enough.
Triple or dual radiant
element doesn't glow
evenly.
Incorrect control setting.Raise or lower setting untilproper amount of heat is obtained. Dial
markings are an indicatorof relativeheat settings and will vary slightly.
Voltage isincorrect. Be sure appliance isproperly connected tothe power source specified in the
installation instructions. Ifyou are not sure about this requirement call 1-800-4-MY-HOME® for
service (See back cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Useonly flat bottom,
evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat evenly.
Because lightweight pans heat unevenly,foods may burn easily.
Triple or dual radiant element provides a constant amount of heat at each setting. The
different glow of the 2 or 3 elements is normal and doesn't affect heating performance.
Food not heating evenly. Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Incorrect control setting.Raise or lower setting untilproper amount of heat is obtained.
Scratches or abrasions on Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
cooktop surface. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do
not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See "Ceramic
Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
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