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The ice cubes are hollow or
NOTE: This is an indication
of low water pressure.
The water shutoff valve is not fully
Turn the water shutoff valve fully open.
There is a kink in the water source line. A kink in the line can reduce water flow. Straighten the water
A water filter is installed on the
Remove filter and operate ice maker. If ice quality improves,
then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
A reverse osmosis water filtration
system is connected to your cold
This can decrease water pressure. See “Water
Questions remain regarding water
Call a licensed, qualified plumber.
Off-taste, odor or gray
color in the ice or water
Newly installed refrigerator requires
flush of water system.
Flush the water system. See “Water and Ice Dispensers” for
water system flushing instructions.
Recently installed or replaced
plumbing connections. New plumbing
connections can cause discolored or
off-flavored ice and water.
Discard the ice and wash the ice storage bin. Flush the water
system with 3 gal. (12 L) of water. Allow 24 hours for the ice
maker to make new ice, and discard the first 3 batches of ice
Using a water supply connection type
It is recommended to use copper tubing or Whirlpool supply
line, Part Number 8212547RP. See “Connect to Water Line.”
The ice has been stored too long. Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
The water has been stored too long. Dispense at least 1 qt (1 L) of water per week to maintain a
Odor from stored food has transferred
to the ice.
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur) in
A water filter may need to be installed to remove the
There is a wa
ter filter installed on the
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter.
See “Water and Ice Dispensers” for water filter flushing
The water filter needs to be replaced. Replace the disposable water filter at least every 6 months or
when indicated. See “Water Filtration System.”
PROBLEM POSSIBLE CAUSES SOLUTIONS