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ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
Name, address and telephone number
Model number and serial number
A clear, detailed description of the problem
Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit http://kitchenaid.custhelp.com.
2. All warranty service is provided exclusively by our authorized KitchenAid Service Providers
. In the U.S. and
Canada, direct all requests for warranty service to:
KitchenAid Customer eXperience Center
In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.
TEN YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED
For one year from the date of purchase, when this major appliance is installed,
operated and maintained according to instructions attached to or furnished with the
product, KitchenAid brand of Whirlpool Corporation or Whirlpool Canada LP
(hereafter “KitchenAid”) will pay for Factory Specified Replacement Parts and repair
labor to correct defects in materials or workmanship that existed when this major
appliance was purchased, or at its sole discretion replace the product. In the event
of product replacement, your appliance will be warranted for the remaining term of
riginal unit's warranty period.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CAVITY LINER
AND SEALED REFRIGERATION SYSTEM
In the second through fifth years from the date of purchase, when this major
appliance is installed, operated and maintained according to the instructions
attached to or furnished with the product,
KitchenAid brand will pay for factory
specified replacement parts and repair labor for the following components to correct
non-cosmetic defects in materials and workmanship in this part that prevent function
of the refrigerator and that existed when this major appliance was purchased:
Refrigerator/freezer cavity liner if the part cracks due to defective materials or
Sealed Refrigeration system (includes compressor, evaporator, condenser, dryer
and connecting tubing).
SIXTH THROUGH TENTH YEAR LIMITED WARRANTY (SEALED
REFRIGERATION SYSTEM ONLY - LABOR NOT INCLUDED)
In the sixth through tenth year from the date of purchase, when this major appliance
is installed, operated and maintained according to instructions attached to or
furnished with the product, KitchenAid brand will pay for factory specified
replacement parts for the following components to correct defects in materials or
workmanship in the sealed refrigeration system (includes compressor, evaporator,
condenser, dryer and connecting tubing)
that existed when this major appliance was
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL
BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a
KitchenAid designated service company. This limited warranty is valid only in the
United States or Canada and applies only when the major appliance is used in the
country in which it was purchased. This limited warranty is effective from the date of
original consumer purchase. Proof of original purchase date is required to obtain
service under this limited war
1. Commercial, non-residential or multiple-family use, or use
inconsistent with published user, operator or installation
2. In-home Instruction on how to use your product
3. Service to correct improper product maintenance or
installation, installation not in accordance with electrical or
plumbing codes or correction of household electrical or
plumbing (i.e. house wiring, fuses or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water
filters, preservation solutions, etc.).
5. Damage from accident, misuse, abuse, fire, floods, acts of
God or use wit
h products not approved by KitchenAid.
6. Repairs to parts or systems to correct product damage or
defects caused by unauthorized service, alteration or
modification of the appliance.
7. Cosmetic damage including scratches, dents, chips, and
other damage to appliance finishes unless such damage
results from defects in materials and workmanship and is
reported to KitchenAid within 30 days.
8. Discoloration, rust or oxidation of surfaces resulting from
caustic or corrosive environments including but not limited
to high salt concentrations, high moisture or humidity or
exposure to chemicals.
9. Food or medicine loss due to product failure.
10. Pick-up or delivery. This product is intended for in-home
11. Travel or transportation expenses for service i
locations where an authorized KitchenAid servicer is not
12. Removal or reinstallation of inaccessible appliances or
built-in fixtures (i.e. trim, decorative panels, flooring,
cabinetry, islands, countertops, drywall, etc.) that interfere
with servicing, removal or replacement of the product.
13. Service or parts for appliances with original model/serial
numbers removed, altered or not easily determined.
The cost of repair or replacement under
circumstances shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific
legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE
KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you
should ask KitchenAid or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID
SHALL NOT BE LIABL
E FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you
also may have other rights that vary from state to state or province to province.