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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
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Answer
Do Not Disturb (DND)
Last Number Redial
Timed Reminder
Triple Ring Callbacks
Advisory Status Message
Group Presence
ACD Express Agents
An ACD Express Agent is a hot desk ACD agent. A hot desk ACD agent becomes an ACD
Express Agent on the system when the first group in which it is programmed is an ACD Express
Group.
ACD Express Agents have the same behaviors as hot desk ACD agents, except that ACD
Express Agents:
never consume an ACD license. They consume a User license at provisioning time. Resilient
ACD Express Agents consume the user license on the primary ICP.
can be members of ACD Express Groups.
can be members of up to eight different ACD Express Groups.
cannot be members of ACD 2000 Agent Skill Groups.
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