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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
To chang
e another group member's presence status:
1. Lift the handset.
2. Dial the Group Presence - Join Group Third Party or Group Presence - Leave Group Third
Party .
3. Dial the directory number of the group member.
4. Dial the group directory number.
Visual Indications
If your set is programmed to provide a visual alert, the indicator beside the Queue Status
Feature Key indicates the three levels of alert as follows:
a solid indicator beside the Line Select Key on your set indicates that the workload is below
the first threshold limit programmed
a slowly flashing indicator indicates that the workload is above the first but below the second
threshold limit programmed
a quickly flashing indicator indicates that the workload is above the second threshold limit
programmed.
Audible Indications
For sets programmed for audible indications, the system provides the following different ringing
patterns, depending on the threshold alert status:
a single ring occurs when the longest waiting caller exceeds the programmed first threshold
time interval
a double ring occurs when the longest waiting caller exceeds the programmed second
threshold time interval
a single or double ring occurs when a previous threshold time interval is reverted to (i.e.,
when the longest waiting call is answered and the next longest waiting caller is in a different
threshold level).
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