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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Displaying Queue Status
Agents may access the following queue-status information about their Group:
the number of active Agents in the Group
the number of calls waiting for the Group (queue)
the length of time that the longest call has been waiting for the Group.
Note: Agents in the Logged Out, Do Not Disturb, or Make Busy states are not considered active
Agents for the purpose of Queue Status.
When You Need To Know Your Group's Queue Status
If your set is programmed with a Generic Group Queue Status Feature Key, press the key.
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