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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Handling Calls with a Headset (no Feature Control Switch):
To answer a call (when Auto Answer is disabled):
Press the flashing Line Select key.
To hang up:
Press
.
Installing a Headset with Feature Control Switch
IMPORTANT NOTE: Mitel Networks Headsets with Feature Control must be installed in the
dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset
microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset
operation.
To install the headset for your use
1. When the telephone is not in use, lift the handset from the cradle and carefully turn the set
upside down.
2. Plug the headset cord into the headset jack (the jack nearest the front of the set).
3. Set the telephone upright and return the handset to the cradle.
4. Press the Headset feature key.
To return to handset operation
1. When the telephone is not in use, lift the handset from the cradle and carefully turn the set
upside down.
2. Unplug the headset cord where it connects to the telephone.
3. Set the telephone upright and return the handset to the cradle.
4. Press the Headset feature key.
5. Store your headset in a safe place.
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