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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Personal Directory
Your Extension Number: ____________________
Your Agent I.D. Number: ____________________
Your User PIN (ACD hot desk agents only): ___________________
Your Supervisor’s Extension Number: ________________
Your Group Name/Number: ___________________
Use this table to record your frequently used numbers.
Name Number
Use this table to record the feature access codes you are most likely to need on your telephone.
Feature Access Code
Auto Answer
Do Not Disturb
Headset Operation
Make Busy
Group Presence - Leave Group
Group Presence – Join Group
Group Presence - Leave All ACD Groups
Group Presence - Join All ACD Groups
Group Presence - Leave Group Third Party
Group Presence - Join Group Third Party
20