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Troubleshooting
Hotplate ignition or hotplate
burners faulty
Is the power on? Is the clock illuminated? If not there
maybe something wrong with the power supply.
See ‘power supply’ section further on.
Are the sparker (ignition electrode) or burner slots
blocked by debris?
Is the burner trim correctly located?
Are the burner caps correctly located?
See the section entitled ‘Cleaning your cooker’
Hotplate burners will not light
If only one or all the hotplate burners will not light,
make sure that the parts have been replaced
correctly after wiping or removing for cleaning.
Check that there is not a problem with your gas
supply. You can do this by making sure that other gas
appliances you may have are working.
Do the burners spark when you push the button? If
not check the power is on - is the clock illuminated?
A crack has appeared in the
Warmer plate’s surface
Disconnect the cooker immediately from the power
supply and arrange for its repair. Don’t use the
cooker until after the repair. See the HELP leaflet for
how to contact a service person.
The knobs get hot when I use the
oven or the grill, can I avoid this?
Yes, this is caused by heat rising from the oven or
the grill, and heating them up. Don’t leave the oven
door open. Make sure that the grill pan is pushed
right back to the ‘back stop’ when grilling.
Grill Ignition faulty
Is the power on? Is the clock illuminated? If not there
maybe something wrong with the power supply. See
‘power supply’ section further on.
Grill not cooking properly
Are you using the pan and trivet supplied with the
cooker? Is the pan being used on the runners, not
the floor of the compartment? Is the grill tray pushed
fully back to stop?
Oven ignition faulty
Is the power on? Is the clock running? - if not there
may be something wrong with the power supply.
See the section on ‘Checking the power supply’.
Check that the electrode and burner slots are not
blocked by debris.
Has the Timer been set to auto by mistake, or after
power cut?
Has the Timer been set correctly but oven tap not left
OFF by mistake?
Is the key symbol ( ) showing in the display? See the
Clock section of the instructions for more information
on the key lock feature of the clock.
Oven not coming on when turned
on manually
Is the power on? Is the clock illuminated? If not there
may be something wrong with the power supply. Is
the cooker supply on at the isolator switch? Is the
clock flashing 0.00? If so set it to the correct time of
day. Has the Timer been set to AUTO by mistake.
If AUTO is showing on the clock display, press the
‘cook period’ button and reduce any set cooking time
showing to 0.00, with the (+) and (-) buttons. Press
the button twice.
Is the key symbol ( ) showing in the display? See the
Clock section of the instructions for more information
on the key lock feature of the clock.
Oven not coming on when
automatic cooking
Timer set correctly but oven knob left OFF by
mistake?
Is the key symbol ( ) showing in the display? See the
Clock section of the instructions for more information
on the key lock feature of the clock.
The oven is not cooking evenly
Do not use a tin or baking tray larger than 340mm x
305mm.
If you are cooking a large item, be prepared to turn it
round during cooking.
If two shelves are used, check that space has been
left for the heat to circulate. When the baking tray is
put into the oven, make sure it is placed centrally on
the shelf.
Check that the door seal is not damaged and that
the door catch adjusted so that the door is held firmly
against the seal.
NB the seal is intended to have a gap at the bottom
of the door
A dish of water when placed on the shelf should be
the same depth all over. (For example, if it is deeper
at the back, then the back of the cooker should be
raised up or the front lowered). If the cooker is not
level arrange for your supplier to level it for you.
Food is cooking too slowly, too
quickly, or burning
Cooking times may differ from your previous oven.
The oven control settings and cooking times are
intended to be used only as a guide. Individual
tastes may require the temperature to be altered
either way, to get the results you want. Try cooking
at a higher shelf position and/or higher temperature.
Oven cooking times and temperatures may need to