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Problem Cause Solution
Cold water dispenser
6.1 Cold water not dispensing. 6.1.1 The water supply pipe is not
open.
6.1.1.1 Open the water supply line all the way.
6.1.2 The water filter is blocked. 6.1.2.1 Replace the water filter.
6.1.3 The water line is blocked. 6.1.3.1 Check that the water tubes are not kinked or
restricted.
6.2 The water has a strange odour. 6.2.1 The water has been stored
too long without use.
6.2.1.1 Remove 10–12 cups of water and throw away.
Check if the odour improves.
6.2.2 The local potable water
source is suspect.
6.2.1.2 Contact your local water supply company to
check quality of the water.
6.3 The water supply pressure is
too low.
6.3.1 Water pressure level is below
specification minimum of 25
psi (1.7 bar).
6.3.1.1 Contact local plumbing supply dealer to install a
water booster to obtain 1.7–8.4 bar (25–121 psi)
water pressure rating.
The fridge has a bad odour
7.1 The inside of the fridge is dirty. 7.1.1 The inside walls, shelves, and
door bins need cleaning
7.1.1.1 Clean all inside surfaces with warm water and a
clean soft damp cloth then wipe dry.
7.1.2 The foods in the fridge have
been stored beyond their
useful life.
7.1.2.1 Wrap and cover foods to extend useful food life.
The door or drawer is hard to open and/or close
8.1 The door has a closing problem. 8.1.1 The door may have food
articles or packages that are
obstructing closure.
8.1.1.1 Reposition the shelves, door bins, or internal
containers to allow the door to close.
8.1.2 The level of the refrigerator is
causing the door to shift out
of position.
8.1.2.1 Ensure the floor is level using sturdy materials
that are also non flammable.
8.1.3 The door could be hitting
against adjacent cabinets or
appliances.
8.1.3.1 Provide a good 25mm (1”) clearance on all 3
sides and on top of the cabinet so doors can
open and close freely.
8.1.4 The door hinge alignment
may require adjustment.
8.1.4.1 Adjust hinges and add spacer clips supplied.
8.2 The drawers are hard to move
in or out, or will not close.
8.2.1 The stored foods are
interfering with the slide
mechanism.
8.2.1.1 Position the foods away from the drawer sides
and spread out the foods evenly within the
drawers.
8.2.2 The drawer slides are dirty
from food particles.
8.2.2.1 Clean the drawer and wipe down the slides
periodically so the slide ball bearings move
freely.
General
9.1 The compressor does not work. 9.1.1 The refrigerator is in deep
freeze cooling
9.1.1.1 This is normal for a refrigerator that goes into
deep freeze automatically. The period of deep
freeze cooling lasts about 30 minutes.
9.1.2 The refrigerator is not
powered on.
9.1.2.1 Make sure the plug is inserted all the way into
the power outlet.
9.1.2.2 Has the circuit breaker tripped? Check and
change to a new 13A fuse and/or reset the
circuit breaker.
9.1.2.3 Check the electrical supply to the room. Call the
local electricity company.
9.2 The fridge operates frequently
or operates for a long time.
9.2.1 The room temperature or
ambient temperature is high.
9.2.1.1 It is normal for the fridge to operate
continuously.
9.2.2 The ice maker is in operation. 9.2.2.1 This is normal – the ice maker adds extra work
load in the refrigerator.