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Chapter 3 49
• Write the SR number on the outside of the carton used to return the unit. Make sure
you insure your shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible.
Please retain all non-defective accessories that were included with your unit such as
the headphones.
• Include with the shipment:
1. Evidence of purchase date such as a bill of sale.
2. A brief note describing your unit’s problem.
3. Your name, address and phone number.
• After we receive your product, it will be repaired, or a new, or at our option,
refurbished unit will be shipped to you.
• Please retain a copy of all items loaded into your Hard Drive. Thomson multimedia
will not be responsible for your software, firmware, information, or memory data
contained in, stored on, or integrated with any products returned to Thomson for
repair or exchange whether in or out of warranty.
What your warranty does not cover:
• Acts of nature, such as but not limited to lightning damage.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for
institutional or other commercial purposes.
• Batteries.
• Units purchased, serviced or operated outside the U.S.A.
• Loss of customer’s software, firmware, information, or memory data.
• Installation.
• Shipping damage if the unit was not packed and shipped in the manner prescribed
by Thomson.
Product Registration:
• Please complete and mail the Product Registration Card packed with your Hard
Drive. It will make it easier to contact you should it ever be necessary. The return of
the card is not required for warranty coverage.