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Troubleshooting
6 Troubleshooting
Alarms will alert you to any problems with your device. The instructions
in this section will help you to identify the cause of the problem. If the
fault persists or cannot be identified, do not try to open the device.
Instead, contact your HME provider.
If an alarm is triggered you will notice the following:
• An audible signal will sound
• The symbol will appear at the top of the screen, followed by
the name of the alarm
• The red or orange LED will flash.
If you know which alarm has been triggered, consult the following
tables, otherwise contact your HME provider.
Table 3: Ventilation alarms (not an exhaustive list)
Alarm name Cause Solution
Mains Disconnect
The mains power cord
has been disconnected.
Reconnect the mains
power cord.
Ext. Battery Lost
The external battery cord
has been disconnected.
This alarm can be
triggered only if an
external battery is
connected to your
device.
Reconnect the external
battery cord.
Low battery
The charge level of the
internal battery is low
(less than 20%).
Connect the device to
the mains power supply
without delay to
recharge the internal
battery.
Empty Battery
The internal battery is flat
(charge level less than
5%).
Connect the device to
the mains power supply
immediately.
Connect Circuit
A component in your
patient circuit is wrongly
connected or is
disconnected.
Reconnect the patient
circuit.