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If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1.
Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
The unit is not wired into a live
Wire the unit into a live circuit with
operate
circuit with proper voltage.
proper voltage. (See Installation Instruc-
tions.)
The oven
will not
operate
A household fuse has blown or a Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
The electronic control has not
Refer to pages
1 l-20
for setting the
been set correctly.
electronic control.
A delayed start time has been
Wait for the start time to be reached.
programmed.
The surface
A household fuse has blown or a
Replace household fuse or reset circuit
units will not circuit breaker has tripped. breaker.
operate
Surface units are not plugged in
Plug surface units in all the way. (See
all the way.
“Replacing” on page 28.)
The control knob(s) are not
Push control knob(s) in before turning to
being set correctly.
a setting.
Control
You are not pushing in before
Push control knob(s) in before turning to
knob(s) will
turning.
a setting.
not turn
The Self-
The range clock does not show
Reset clock to show the correct time of
Cleaning
the correct time of day.
day. (See page 12.)
cycle will
not operate
A delayed start time has been Wait for the start time to be reached.
programmed.
continued on next page
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