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4.3 Troubleshooting Charts
PROBLEM POSSIBLE CAUSE REMEDY
Freezer does
not run.
1. Power to freezer is off.
2. Fuse or circuit if blown or tripped.
3. Freeze-up (auger will not turn).
4. High pressure cut-out tripped.
5. Front door not in place.
1. Supply power to freezer.
2. Replace or reset.
3. Turn CLEAN-OFF-ON switch to OFF
(middle) position for 15 minutes, then
restart.
4. Wait for switch to reset (10 minutes).
5. Assemble front door in place.
Freezer will not
shut off.
1. Not enough mix in hopper.
2. Drive belt failure.
3. Consistency temperature setting
is too firm.
4. Refrigeration problem.
1. Fill hopper with mix.
2. Replace drive belt.
3. Turn Consistency Adjustment knob
counter-clockwise.
4. Check system. (Call distributor for
service.)
Product is too
soft.
1. No vent space for free flow of
cooling air.
2. Air temperature entering
condenser is above 100°F.
3. Condenser is dirty.
4. Consistency setting too soft.
5. Stabilizers in mix are broken
down.
6. Auger is assembled wrong.
7. Refrigeration problem.
1. A minimum of 3 inches of vent space
required. (See Section 2)
2. Change location or direct hot air away
from freezer.
3. Clean. (See Section 3)
4. Turn Consistency Adjustment knob
clockwise.
5. Remove mix, clean, sanitize and freeze
down with fresh mix.
6. Remove mix, clean, reassemble, sanitize
and freeze down.
7. Check system. (Call distributor for
service.)
Product is too
firm.
1. No mix in hopper.
2. Consistency temperature setting
is too firm.
3. Line voltage fluctuating.
1. Fill hopper with mix.
2. Turn Consistency Adjustment knob
counter-clockwise.
3. Check. (Call distributor for service.)
Product does
not dispense.
1. No mix in hopper.
2. Mix inlet regulator tube is
plugged.
3. Capacity of freezer is being
exceeded.
4. Drive motor overload tripped.
5. Drive belt failure.
6. Freeze-up. (Auger will not turn.)
1. Fill hopper with mix.
2. Unplug, using small sanitized brush.
3. Slow up on the draw rate.
4. Reset. (If condition continues, call
distributor for service.)
5. Replace drive belt.
6. Turn CLEAN-OFF-ON switch to OFF
(middle) position for 15 minutes, then
restart.