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If you need service or assistance, we suggest you
follow these four steps:
1.
Before calling for
assistance.. .
Performance problems often result from litle
things you can find and fix yourself without
tools of any kind.
If nothing operates:
l
Is the cooktop wired correctly to a live circuit
with the proper voltage? (See Installation
Instructions.)
l
Have you checked the main fuse or circuit
breaker box?
If surface units will not operate:
l
Have you checked the main fuse or circuit
breaker box?
l
Are surface units plugged in all the way?
l
Do the control knobs turn?
If surface unit control knob or knobs will not
turn:
l
Did you push in before trying to turn?
If cooking results aren’t what you expected:
Surface units
l
Is the cooktop level?
l
Are you using pans recommended on
page 6?
l
Are the pans the size called for in the recipe?
l
Do the cooking utensils have smooth, flat
bottoms?
l
Do the cooking utensils fit the surface unit
being used?
Grill
l
Did you leave space between the food
items?
l
Was the grill preheated forthe properamount
of time?
l
Was food partially frozen or very cold before
grilling? Cooking time will be longer.
If venting results aren’t what you expected:
l
Is the exhaust fan turned ON?
l
Are the cooktop surface units and module
parts clean? They must be cleaned after
each use.
l
Are the vent filters clean and in place? Re-
placement filters [Part No. 786220) can be
ordered from Whirlpool Dealers or TECH-CARE
Service Companies.
l
Is the vent duct or outside opening blocked?
l
Is there a draft in the room where the cook-
top is installed?
l
Has the meat fat been well trimmed?
2.
If you need assistance*. . .
Call the Whirlpool COOL-LINE i service as-
sistance telephone number. Dial free from:
Continental U.S. . . . . . . . . . (800)253-1301
Michigan.. . . . . . . . . . . . . . .
(800)632-2243
Alaska & Hawaii . . . . . . . . (800)253-1121
and talk with one of our trained Consultants.
The Consultant can instruct you in how to ob-
tain satisfactory operation from your appli-
ance or, if service is necessary, recommend a
qualified service company in your area.
CARE service tech-
mw-cARE
nicians are trained
FRANCHISED SERVICE
to fulfill the product
warranty and pro-
I
CARE ’
Service
Companies. TECH-
3.
If you need service*. . .
Whirlpool has a
nationwide network
of franchised TECH-
vide after-warranty service, anywhere in the
United States. To locate TECH-CARE service
in your area, call our COOL-LINE service assis-
tance telephone number (see Step 2) or look
in your telephone directory Yellow Pages
under:
APPLIANCES-HOUSEHOLD-
ELECTRICALAPPLIANCES-
MAJOR-SERVICE 8 REPAIR
MAJOR- REPAIRING 8 PARTS
OR
WHIRLPOOLAPPLIANCES
WHIRLPOOLAPPLIANCES
FRANCHISEDTECH CAHESERVICE
FRANCHISEDTECH CARESERVICt
<t.tll~lr’t’( I)lIlJ4 \/t.s
‘;t.HH\‘l(‘k ( ‘0 IfP-l.VIE.‘;
XYZSERVICECO
XYLSERVICE CO
123 M~DIP 933 3939
123 Maple 333 9333
OR
WASHING MACHINES. DRYERS
8 IRONERS- SERVICING
WHlRLPOOLAPPLlANCES
FRANCHISEDTECH CARESERVICE
\t.HL'l('t. ( OIfl'4 \/t;s
XYZSERVICE CO
123 MapIp 999 9933
4. If you have a problem*. . .
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one
of our Consultants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor. Ml 49022
If you must call or write, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re-
spond to your request for assistance.
FSP IS CI reglstered trademark of WhIrlpool
Corporation for quaI@ ports took for this symbol
of aualitv whenever vou need o reolocement
port for iour Whlrlpobl appliance ‘FSP
EplOCemeni
parts will fit right and work right
because they are made to the same exoctlng
speclflcatlons used to build every new
WhIrlpool appliance
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