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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance’s complete model and serial numbers and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The oven will
not operate
The surface
units will not
operate
Control knob(s)
will not turn
The Self-Clean-
ing cycle will
not operate
POSSIBLE CAUSE
The power cord is not
plugged into a live circuit with
proper voltage.
A household fuse has blown
or a circuit breaker has
tripped.
The electronic control has not
been set correctly.
A delayed start time has been
programmed.
A household fuse has blown
or a circuit breaker has
tripped.
Surface units are not plugged
in all the way.
The control knobs are not
being set correctly.
You are not pushing in before
turning.
The range clock does not
show the correct time of day.
The Lock Lever is not in the
Clean position-all the way to
the right.
A delayed start time has been
programmed.
SOLUTION
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
Refer to pages 14-21 for setting the
electronic control.
Wait for the start time to be reached.
Replace household fuse or reset
circuit breaker.
Plug surface units in all the way.
(See “Replacing” on page 30.)
Push control knobs in before turning
to a setting.
Push control knob(s) in before turning
to a setting.
Reset clock to show the correct time
of day. (See page 12.)
Move Lock Lever all the way to the
right.
Wait for the start time to be reached.
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