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If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for assistance...
If nothlng operates:
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Is the power supply cord plugged into a live
circuit with the proper voltage? (See page 36.)
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Have you checked your home’s main fuses or
circuit breaker box?
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Have you checked the electric company for
a power failure?
If the oven wtlt not run:
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Is the oven being used as a timer?
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If the temperature probe is being used, is it
plugged tightly into its socket?
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Is the door firmly closed and latched?
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Did you touch START?
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Did you follow the directions exactly?
If the cooking tfmes seem too long:
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Is the electric supply to your home low or
lower than normal? Your electric company
can tell you if the line voltage is low.
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Is the Cook Power at the recommended
setting?
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Are you allowing for more time when micro-
wave cooking more food at one time?
If the dtsptay shows a ftme counflng down but
the oven is not cooking:
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Is the oven door closed completely?
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Is the oven in a standing time between QUICK
DEFROST and a cooking cycle? (See pagel4.)
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Have you set the control as a kitchen timer?
If you do not hear a Programming Tone
(page 6):
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Is the command correct?
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Has the tone been cancelled?
If the fan seems to be running slower than
usual:
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Has the oven been stored in a cold area? The
fan will run slower until the oven warms up to
normal room temperature.
If smoke Is comtng from the back of the oven
durlng brotllng:
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This is normal, just as in conventional broiling.
If the fan keeps runnlng after convectlon
cooklng:
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tt is normal for the fan to keep running after
convection cooking. The fan will even run
when the door is open. The fan will autornatt-
tally shut off when the oven components have
cooled down.
If fhere has been a power lnterruptlon, fhe
Dtsplay wltl show 888:88. Reret the clock
tpcroe 61.
If the oven furns off too soon or not soon
enough when ualng the probe:
. Is at least Ya of the probe in the food?
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Is the probe tip in the center of the food?
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Istheprobetcuching boneorfat?
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Have you allowed roasts to stand for a few
minutes after cooking?
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Is the probe plugged tightly into its socket?
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Is the Cook Power set correctly?
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Is the Probe Temperature set correctly?
If FAIL, FAR 2, FAR 3, or FAIL 4 shows in the
Dlsptay, call your Whirlpool CCCL-LINE6 serv-
ice arslstance telephone number.
2. If you need assistance?..
Call Whirlpool CCCL-LINE@ service assist-
ance telephone number. Dial free from any-
where in the U.S.:
1-800-253-1301
and talk with one of ourtrained Consultants. The
Consultants can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
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