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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers, and the
purchase date. (See the “A Note to You” section.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
srvice call.
PROBLEM
POSSIBLE CAUSE SOLUTION
Nothing will
The unit is not wired into a live
Contact a qualified Whirlpool service
operate
circuit with the proper voltage.
technician to wire unit into a live
circuit with the proper voltage.
(See Installation Instructions.)
A household fuse has blown or Replace household fuse or reset
a circuit breaker has tripped. circuit breaker.
The electric company has
Check electric company for a power
experienced a power failure. failure.
The microwave You are using the oven as
Touch TIMER OFF to cancel the
oven will not
a timer.
Minute Timer.
run
The door is not firmly closed
Firmly close and latch door.
and latched.
You did not touch START/
ENTER.
Touch START/ENTER.
You did not follow directions
Check instructions for the function
exactly.
you are operating.
An operation that was pro-
Touch OFF/CANCEL to cancel
grammed earlier is still running. previous programming.
continued on next page
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