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If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for
assistance...
Performance problems often result
from little things you can find and fix
without tools of any kind.
If nothing operates:
l
Is the oven wired into a live circuit
with the proper voltage? (See In-
stallation Instructions.)
l
Have you checked your home’s
main fuses or circuit breaker box?
If the upper oven will not operate:
l
Is the Upper Oven Selector turned to
a setting (BAKE or BROIL, but not
TIMED BAKE)?
l
Is the Upper Oven Temperature Con-
trol turned to a temperature setting?
If the lower oven will not operate:
l
Is the Lower Oven Temperature Con-
trol turned to a temperature setting?
If the Self-Cleaning cycle will not
operate:
l
Are the Upper Oven Selector and
Upper Oven Temperature Control
set on CLEAN?
l
Did you push the Self-Clean Button?
l
Is the Lock Lever all the way to the
right?
If soil is visible on Continuous-
Cleaning lower oven finish:
l
The special finish is designed to
gradually reduce oven soil
during
normal baking and roasting. It is not
designed to keep your oven spot-
less, only presentably clean.
l
If you broil often, you may see oven
soil.
l
The door is cooler than the oven
walls. Soil will be more visible on the
door than other areas in the oven.
See page 23 for how to clean.
l
Sugar and starchy spills may leave
stains. See page 23 for hand clean-
ing tips.
Keep foil on oven bottom to
catch these spills.
If cooking results are not what you
expected:
l
Is the oven level?
l
Are you using pans recommended
in the Cooking Guide?
l
If baking, have you allowed
11/2
to 2
inches (4-5 cm) on all sides of the
pans for air circulation?
l
Does the oven temperature seem
too low or too high? See “Adjusting
the Oven Temperature Controls:’
page 10.
l
Have you preheated the oven as the
recipe calls for?
l
Are the pans the size called for in the
recipe?
l
Are you following a tested recipe
from a reliable source?
See the Cooking Guide for more infor-
mation on cooking problems and
how to solve them.
2. If you need
assistance%.
Call Whirlpool COOL-LINE@ serv-
ice assistance telephone number.
Dial free from anywhere in the U.S.:
I-800-253-1301
and talk with one of our trained con-
sultants. The consultants can instruct
you in how to obtain satisfactory oper-
ation from your appliance or, if serv-
ice is necessary, recommend a
qualified service company in your
area.
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