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Troubleshooting
Most cooking problems often are caused by little things you can find and fix without tools of
any kind. Check the lists below and on the next page before calling for assistance or service.
If you still need help, see “Requesting Assistance or Service” on page 38.
If nothing operates, check the following:
Is the cooktop wired into a live circuit with the proper voltage?
(See Installation Instructions.)
▼
Have you blown a household fuse or tripped a circuit breaker?
▼
Other possible problems and their causes:
PROBLEM
The surface units
will not operate
Grill does not
work properly
Control knob(s)
will not turn
Venting results are
not what you
expected
Cooking results
are not what you
expected
CAUSE
• You have blown a household fuse or tripped a circuit
breaker.
• You have not plugged in coil elements all the way.
• You have not set the control knobs correctly. Push control
knobs in before turning to a setting.
• You have not left space between food items.
• You have not preheated the grill for the proper amount of time.
• Food was partially frozen or very cold before grilling. This will
make cooking time longer.
• You are not pushing in before turning.
• Exhaust fan is not turned on.
• Vent filters are not clean or are not in place.
• Vent duct or outside opening is blocked.
• There is a draft in room where cooktop is installed.
• Meat is not well trimmed.
• Vent system has not been installed according to the
Installation Instructions.
• The cooktop is not level. (See Installation Instructions.)