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Before calling for assistance or service, please check “Troubleshooting” on pages 48-49. It
may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* . . .
Call Whirlpool Consumer Assistance
Ea
Center telephone number. Dial
w
toll-free from anywhere in the
U.S.A.:
1-800-253-l 301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary, recom-
mend a qualified service company in your
area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service* . . .
Whirlpool has a nationwide network of
El
authorized Whirlpool service
sntvla
companies. Whirlpool service
technicians are trained to fulfill
the product warranty and
provide after-warranty service,
anywhere in the United States. To locate the
authorized Whirlpool service company in
your area, call our Consumer Assistance
Center telephone number (see Step 1) or
look in your telephone directory Yellow
Pages under:
l
APPUAMX-HDUSEHOCD
. WASHING MACHINES 6
MAJOR, SERVlCE L REPAJR
DRYERS SERVICE 6 REPAIR
- Sax Whirlpool ApPnlmxes of
. SW: Whirlpool Appliances M
Aulhorbed Wht@d Ssnb
Aulhorhd Whirlpool Service
(.Exaop&:ms~co.)
(Exampls:xYZ Sewks Co.)
3. If you need FSP
replacement parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Whirlpool@ appli-
ance. FSP replacement parts will fii tight and
work right, because they are made to the
same exacting specifications used to build
every new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number
in Step 1.
4. If you are not satisfied
with how the problem
was solved . . .
l Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your
action.
*When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model
and serial numbers, and the purchase date. (See page 3.) This information will help us
respond properly to your request.
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