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IfYou Need Assistance
Or Service
This section is designed to help you save the cost of a service call. First we outline possible problems,
their causes and their solutions. However, you may still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, you will need to provide a complete descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See
page 2.) This information is needed to respond to your request properly.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save
you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
The power cord is not plugged
Plug the power cord into a live circuit with
operate
into a live circuit with proper
proper voltage. (See Installation Instruc-
voltage.
tions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped. breaker.
The oven will not
The electronic controls have not
Refer to pages 13-26 for setting the
operate
been set correctly.
electronic controls.
A delayed start time has been
Wait for the start time to be reached.
programmed.
The surface units
A household fuse has blown or a
Replace household fuse or reset circuit
will not operate
circuit breaker has tripped.
breaker.
Surface units are not plugged in
Plug surface units in all the way.
all the way. (See “Replacing” on page 33.)
The control knobs are not being Push control knobs in before turning to a
set correctly.
setting.
Control knob(s)
You are not pushing in before Push control knob(s) in before turning to a
will not turn
turning.
setting.
The Self-Clean-
The range clock does not show Reset clock to show the correct time of
ing cycle will not
the correct time of day. day. (See page 11.)
operate
The Lock Lever is not in the Move Lock Lever all the way to the right.
Clean position-all the way to the
right.
A delayed start time has been Wait for the start time to be reached.
programmed.
continued on next page
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