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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will The unit is not wired into a live
Contact a qualified WhirlpoolSM setvicE
operate circuit with the proper voltage.
technician to wire unit into a live circuii
with the proper voltage. (See Installa-
tion Instructions.)
A household fuse has blown or
Replace household fuse or reset
a circuit breaker has tripped.
circuit breaker.
The electric company has
Check electric company for a power
experienced a power failure.
failure.
The microwave You are using the oven as a
Touch PAUSWIMER and OFF/
oven will not
timer.
CANCEL to cancel the Minute Timer.
run
If you are using the Tempera- Plug Temperature Probe tightly into its
ture Probe, probe is not
socket.
plugged tightly in!o its socket.
The door is not firmly closed
Firmly close and latch door.
and latched.
You did not touch START/
Touch START/ENTER.
ENTER.
You did not follow directions
Check instructions for the function you
exactly.
are operating.
An operation that was pro-
Touch OFF/CANCEL twice to cancel
grammed earlier is still running.
previous programming.
Microwave
The electric supply to your
Your electric company can tell you if
cooking times
home is low or lower than
the line voltage is low.
seem too long
normal.
The Cook Power is not at the
Check “Microwave cooking chart” on
recommended setting.
page 41.
There is not enough cooking
Allow for more time when cooking
time for the amount of food
more food at one time.
being cooked.