Filter
Top Products
If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
The unit is not wired into a
live circuit with proper volt-
age.
A household fuse has blown
or a circuit breaker has
tripped.
SOLUTION
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
The oven will
not operate
You have not turned the
Oven Selector to BAKE or
BROIL.
Turn the Oven Selector to the
desired setting.
You have not turned the
Oven Temperature Control
Knob to a temperature
setting.
Turn the Oven Temperature Control
Knob to a temperature setting.
The surface
units will not
operate
Control
knob(s) will
not turn
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker.
tripped.
You have not plugged in
Turn control knobs to OFF and plug
surface units all the way.
in surface units all the way. (See
“Replacing” on page 19.)
You are not setting the
Push control knobs in before turning
control knobs correctly.
to a setting.
You are not pushing in before
Push control knob(s) in before
turning.
turning to a setting.
continued on next page
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