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If You Need Service Or Assistance...
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from
little things you can find and fix without
tools of any kind.
If nothing operates:
l
Is the power supply cord plugged into
a live circuit with the proper voltage?
(See Installation Instructions.)
l
Have you checked your home’s main
fuses or circuit breaker box?
If the oven will not operate:
l
Is the Oven Selector turned to BAKE
or BROIL? If Oven Selector is turned
to TIMED BAKE, wait until the start
time is reached.
l
Is the Oven Temperature Control
turned to a temperature setting?
l
Is the Cook Timer set correctly?
If surface units will not operate:
l
Have you checked your home’s main
fuses or circuit breaker box?
. Do the control knobs turn?
If grill does not cook properly:
l
Did you leave space between the food
items?
l
Was the grill preheated for the proper
amount of time?
l
Was food partially frozen or very cold
before grilling? Cooking time will be
longer.
If surface unit control knob(s) will
not turn:
l
Did you push in before trying to turn?
If venting results aren’t what you
expected :
l
Is the exhaust fan turned ON?
l
Is the vent filter clean and in place?
l
Is the vent duct or outside opening
blocked?
l
Is there a draft in the room where the
cooktop is installed?
l
Has the meat fat been well trimmed?
If the Self-Cleaning cycle will not
operate:
. Is the Oven Selector set to CLEAN?
l
Have you set a delay start time?
l
Have you properly set the time you
want the Self-Cleaning cycle to stop?
If cooking results aren’t what you
expected:
l
Is the range level?
l
If needed, have you preheated the
oven as the recipe calls for?
l
Are you following a tested recipe from
a reliable source?
l
Are you using pans recommended in
the Cooking Guide?
l
If baking, have you allowed 1 112 to 2
inches (4-5 cm) on all sides of the
pans for air circulation?
. Are the pans the size called for in the
recipe?
l
Do the cooking utensils have smooth,
flat bottoms and fit the surface
elements being used?
If the oven temperature seems too
low or too high:
l
Was your old oven accurate? Your old
oven may have shifted gradually while
your new oven may be more exact.
l
If, after using the oven, you are not
satisfied with the temperature
settings, they can be adjusted by an
authorized WhirlpoolSM service
technician. (See “If you need service”
on page 38.)
If there has been a power interrup-
tion, the display will flash 12:O0.
Reset the clock, (page 12).
If “call” shows on the display, call for
service. (See “If you need service”
on page 38.)
See the Cooking Guide for more
information on cooking problems and
how to solve them.
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