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Problem Likely Cause Remedy
The unit does not
cool the room Inadequate door seal See “Door Seal” section on pg. 20
Improperly mounted unit See “Unit Mounting” section on pg. 20
Unit has inadequate ventilation See “Airflow” and “Ventilation” sections on pg. 19
Foam strips are not attached See page 11 (in the “Installation” section)
Water leaking Condensate Evaporator is not See
Water Leaking, Rear
in the
from the rear properly set for local climate “Condensation” section on pg. 21
Drain line is not attached See “Drain line” section on pg. 21
Unit is icing up Thermostat is faulty See “Thermostat” section on pg. 20
Unit is low on refrigerant See “Icing Up” section on pg. 21
Unit isn’t running Problem with local electrical See “Power Requirements” section on pg. 21
or makes intermittent circuit
clicking noises
Try this first!
Clean off any accumulated dust, lint, or other debris from the front and rear
intake grills. This will restrict the airflow and may affect the unit’s ability to
function properly. Periodically cleaning the unit’s vents will help assure
maximum cooling efficiency.
Airflow
Proper airflow is critical to the performance of the WhisperKOOL unit. Any
obstruction to the intake and exhaust ports on either side of the unit will
compromise the unit’s ability to cool. Make sure the WhisperKOOLunit fan vents
are clear. Check the front and rear intake vents for any possible obstruction.
There should be a minimum clearance of three feet directly in front of the intake
and exhaust vents.
TROUBLESHOOTING GUIDE
Before contacting Customer Service regarding a performance issue with your cooling unit
(does not cool, leaks, ices up…), please review the following troubleshooting information and
complete the Troubleshooting Checklist found on page 23. It is designed to help you identify
the issue yourself and provide appropriate advice to remedy the issue or problem.
If you are unable to identify or solve the issue after completing and following these steps, fax
a completed Troubleshooting Checklist to Vinotheque Customer Service at 209.466.4606. The
checklist will provide Customer Service with background information on your cooling unit
installation and wine cellar to better assist you in resolving the issue. Be sure to include
accurate contact information