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Troubleshooting
General Troubleshooting Guidelines
This section will help you narrow down the source of any problem
you may encounter. Please read the following troubleshooting steps:
1. Check for a warning or fault message on the Xanbus SCP or a
fault code on the inverter information panel. If a message is
displayed, record it immediately.
2. As soon as possible, record the conditions at the time the
problem occurred. These details should include the following
information:
• Loads the Freedom SW was running or attempting to run
• Battery condition at the time of failure (battery voltage or
temperature, for example), if known
• Recent sequence of events (for example, charging had just
finished, utility grid had failed but the inverter did not
come on)
• Any known unusual AC input factors such as low voltage
or unstable generator output
• Extreme conditions which may have existed at the time
(temperature or moisture, for example).
3. Attempt the solution indicated in these guidelines.
4. If your inverter information panel or Xanbus SCP is not
displaying a Fault LED, check the following list to make sure
that the present state of the installation allows proper operation
of the unit. Read these guidelines carefully.
❐ Is the Freedom SW located in a clean, dry, adequately
ventilated area?
❐ Have the AC input breakers opened? If so, your pass-through
load may have exceeded the rating of one or more of the input
breakers.
❐ Are the battery cables adequately sized and short enough? See
the Installation Guide for more information.
❐ Is the battery in good condition and are all DC connections
tight?
❐ Are the AC input and output connections and wiring in good
condition?
❐ Are the configuration settings correct for your particular
installation?
❐ Are the display panel and the communications cable properly
connected and undamaged?
❐ Is the battery temperature sensor and its cable properly
connected and undamaged?
5. Contact Customer Service for further assistance. Please be
prepared to describe details of your system installation and
provide the model and serial number of the unit. See the front
and/or back of the manual for contact information.
Freedom SW 3K2K InvChg Owners Guide.book Page 69 Thursday, July 31, 2014 1:42 PM