Maintenance and Troubleshooting
82 ESL E-Series Tape Library User’s Guide
Tape drive problems
Table 12 describes the corrective action for problems with the tape drives.
Table 12: Tape drive problems
Problem Corrective Action
The library is unable to
communicate with a
drive.
This is indicated by a Drive Communication
Time-out error.
■ Reseat the drive.
■ Verify that the drive is set to On from the OCP.
The tape drive does not
eject a cartridge.
■ Attempt the operation from the application software.
■ Open the front door, and press and hold the eject
button on the drive in question.
■ Reset the drive from the OCP then attempt unload.
■ If unsuccessful, power off the library, disconnect the
FC cables, power the library back on, open the front
door, and press and hold the eject button on the
drive in question.
