Maintenance and Troubleshooting
84 ESL E-Series Tape Library User’s Guide
Table 15 describes common symptoms relating to the Interface Manager card and
how to resolve them.
Table 15: Common Interface Manager issues
Symptom Possible Cause Solution
Command
View ESL server
does not detect
the Interface
Manager card
Bad network
connection
■ Verify that the Interface Manager card
and the management station are
correctly connected to the LAN.
■ Use LEDs to troubleshoot Ethernet
cabling.
■ Ping the Interface Manager to verify
network health.
Interface
Manager card
not powered on
or in ready state
■ Power on the library. Observe status and
link LEDs.
■ Interface Manager must be at firmware
I120 or higher on an ESL E-series library.
■ Interface Manager must be at firmware
I130 or higher if connected to an
e2400-FC 2G.
Incorrect IP
address
Verify that the correct IP address of the
Interface Manager card is entered in
Command View ESL.
■ See the HP StorageWorks ESL
E-Series Unpacking and Installation
Guide
for information on obtaining the
correct IP address using the OCP.
■ Configure Command View ESL with the
correct IP address.See the
HP
StorageWorks Interface Manager and
Command View ESL User Guide
for
information on adding a library or visit
http://www.hp.com/support/cvesl
.
