GFI FAXmaker for Exchange/SMTP Manual GFI FAXmaker ReportPack - Troubleshooting • 243
GFI FAXmaker ReportPack -
Troubleshooting
Introduction
The troubleshooting chapter explains how you should go about
resolving issues you have. The main sources of information available
to users are:
• The manual – most issues can be solved by reading the manual.
• The GFI Knowledge Base – accessible from the GFI website.
• The GFI technical support site.
• Contacting the GFI technical support team by email at
support@gfi.com.
• Contacting the GFI technical support team using our live support
service at
http://support.gfi.com/livesupport.asp.
• Contacting our technical support team by telephone.
Knowledge Base
GFI maintains a Knowledge Base, which includes answers to the most
common problems. If you have a problem, please consult the
Knowledge Base first. The Knowledge Base always has the most up-
to-date listing of support questions and patches.
The Knowledge Base can be found on
http://kbase.gfi.com/.
Request technical support via email
If, after using the Knowledge Base and this manual, you have any
problems that you cannot solve, you can contact the GFI technical
support team. The best way to do this is via email, since you can
include vital information as an attachment that will enable us to solve
the issues you have more quickly.
The Troubleshooter, included in the program group, automatically
generates a series of files needed for GFI to give you technical
support. The files would include the configuration settings, debugging
log files and so on. To generate these files, start the troubleshooter
wizard and follow the instructions in the application.
In addition to collecting all the information, you will be asked a number
of questions. Please take your time to answer these questions
accurately. Without the proper information, it will not be possible to
diagnose your problem.
