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Preface
Obtaining Technical Assistance
Cisco SCA BB SNMP Real Time Monitoring User Guide
OL-12491-01 vii
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the
TAC website http://www.cisco.com/tac.
P3 and P4 level problems are defined as follows:
• P3—Your network is degraded. Network functionality is noticeably impaired, but most
business operations continue.
• P4—You need information or assistance on Cisco product capabilities, product installation, or
basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com (on page vi), go to http://tools.cisco.com/RPF/register/register.do.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com
registered users can open a case online by using the TAC Case Open tool at
http://www.cisco.com/tac/caseopen.
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
P1 and P2 level problems are defined as follows:
• P1—Your production network is down, causing a critical impact to business operations if
service is not restored quickly. No workaround is available.
• P2—Your production network is severely degraded, affecting significant aspects of your
business operations. No workaround is available.